FAQ

All Collectiv  jewelry is returnable by following the proper return form if your arguments match the criteria you are eligible for a full refund
  1. Place your order by selecting the desired item.
  2. Click on cart on the top right corner of the website.
  3. Filling up the correct form and accepting our Terms of service and privacy policy.
Shipping time is 3-7 days for Croatia 5-10 days for countries in the EU (except for Réunion) and 5-15 days for countries outside of the EU check out our Shipping page for more information on the shipping price.
 
You ought to receive a tracking number within not more than 2 days of ordering an item (you can examine your tracking number here), if the tracking number is provided, please send us an email at support@collectivoriginal.com.
 
We pride ourselves on having an immense focus on the satisfaction of our customers. In case a damaged product/wrong product is received, we suggest you check our returns policy and follow the correct form here
 
If you want to become a wholesaler, please send us an email here. where you introduce yourself, your location, and your store.
 
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